bh44's Privacy Policy
A full explanation of how your personal information is collected, stored, and kept safe — all in one place.
Scope of Information Collection
We collect certain personal and non-personal information to operate our services properly. The types of information collected are described in detail below.
1.1 Information You Provide Directly
We collect information you voluntarily provide when registering an account, logging in, or using our services. This includes:
- Full name and date of birth
- Email address and phone number
- National ID or passport number (for identity verification)
- Residential address
- Financial transaction details such as bKash, Nagad, Rocket, Upay or bank account information
1.2 Automatically Collected Information
When you visit our website, the following information may be collected automatically:
- IP address and device identification information
- Browser type and version
- Log data relating to visit time, pages viewed, and sessions on the website
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
In certain cases, we may also collect information from approved third parties for the purpose of identity verification, fraud prevention, or compliance with applicable laws. Applicable legal regulations are followed at all times in such cases.
Purpose of Using Information
We use the information we collect only for the purposes listed below. We do not use your information for any unauthorised purpose.
- Account Management: To handle registration, login, and account security.
- Service Delivery: To operate betting, casino, slots, bingo, and other gaming services properly.
- Financial Transactions: To process deposits and withdrawals and prevent fraud.
- Identity Verification: To confirm age (compliance with the 21+ age requirement) and verify user identity.
- Customer Support: To resolve your issues and answer your questions.
- Legal Obligations: To comply with applicable laws and regulations.
- Service Improvement: To improve the experience and functionality of our platform.
- Security: To maintain the overall security and integrity of the platform.
Important: We never sell your information and do not transfer it to third parties for any unauthorised marketing purpose.
Data Storage and Protection
bh44 uses industry-standard security technology to keep your personal information safe. Our protection measures are described below.
3.1 Technical Protection
- SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
- Database Encryption: Sensitive information is stored in encrypted form.
- Firewall and Access Controls: Multiple layers of security to prevent unauthorised access.
- Regular Security Audits: Regular audits to identify and address potential vulnerabilities.
3.2 Organisational Protection
Among our staff, only those who need access for their work are granted access to your information. All staff are trained on privacy matters and are required to follow strict policies.
3.3 Data Retention Period
We retain your information only for as long as it is necessary or legally required. Even after an account is closed, certain information may be retained for a specific period as required by applicable law.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, information may be shared in the specific circumstances below:
4.1 Service Provider Partners
Information may be shared on a limited basis with selected third-party service providers (such as payment processing services and technology infrastructure providers) needed to operate our services. These partners operate under strict confidentiality agreements.
4.2 Legal Obligations
We may be required to disclose information when required by a court order, a legitimate request from a law enforcement authority, or applicable legal regulations.
4.3 Fraud and Abuse Prevention
Limited information may be shared as needed to ensure platform security and prevent fraud or abuse.
Clarification: During payment processing, necessary information is exchanged with the relevant financial institution to complete bKash, Nagad, Rocket, Upay, or bank transfer transactions. This is essential for secure transactions.
Cookies Policy
Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the website.
5.1 Types of Cookies We Use
- Essential Cookies: Required for core website operations (login sessions, security tokens).
- Functional Cookies: To remember your preferences and settings.
- Analytical Cookies: To analyse website usage and performance in order to improve our services.
5.2 Cookie Controls
You can control or reject cookies by changing your browser settings. However, disabling certain essential cookies may affect website functionality and some services may not be available.
Your Rights
bh44 believes you should have control over your own information. Your key rights are outlined below:
Right to Access
You may request a copy of the personal information we hold about you at any time.
Right to Rectification
If your information is incorrect or incomplete, contact us to have it corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though legal obligations may apply.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be limited.
Right to Data Portability
You may request your information in a structured, commonly used format.
Right to Object
You may object on reasonable grounds to certain types of processing of your information.
Privacy of Minors
bh44's services are intended only for those aged 21 and above. We do not intentionally collect any personal information from minors.
If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed. If you are aware that a minor is using our services, please contact us without delay.
International Data Transfers
Our technology infrastructure may operate on servers located in various countries. Even if your information is transferred outside Bangladesh, we ensure that such transfers are carried out securely and that the protection of your information is maintained at all times.
Appropriate safeguards (such as contractual clauses and data processing agreements) are always in place for such transfers.
Policy Changes and Updates
We may update this privacy policy from time to time. For any significant changes, we will post a notice on our website and/or send a message to your registered email address.
By continuing to use our services after an updated policy is published, you are considered to have accepted the new terms. We therefore recommend visiting this page regularly.
Note: The date of the most recent update is shown at the top of the page. Each new version fully replaces the previous one.
Contact and Complaints
If you have any questions, concerns, or requests about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us through the following:
Contact Us
Definitions and Explanations
Definitions of some key terms used in this policy are provided below:
Personal Data
Any information that can directly or indirectly identify a living individual. For example: name, email address, phone number, IP address, etc.
Processing
Any operation performed on personal data, including collection, storage, modification, retrieval, use, disclosure, or deletion.
Third Party
Any organisation or individual not directly associated with us. Our selected service provider partners (such as payment processors) fall outside this definition for specific purposes.
Cookies
Small text files stored in your browser when you visit a website, which help the website recognise you on subsequent visits.